I was looking for a new salon in the Findlay area, and was happy to find one that would take me within the week. I booked online, and the day before I was supposed to go, I came down with a bad cold. According to their policy, you need to call within 24 hours to cancel; otherwise, you will be charged a 50% fee, which I did. I asked to be notified that they received my call because I got a recording to leave a message. I didn't get any kind of notification from them, either a call or a text. The next morning, I called again and told them I was feeling better, and if they hadn't cancelled my appointment, I could make it. No response again. You would think that if a new client were reaching out, they would be especially eager to impress them because it is new business. I am less than impressed with the lack of follow-through by the business and the stylist. Especially when I was trying to adhere to their policy.